CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle's manufacturer. If a part is not good enough for our own vehicle, it's not good enough for our clients'.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
10 REASONS TO CHOOSE US FOR YOUR COMPLETE AUTO REPAIR SERVICES!
1. ASE MASTER CERTIFIED TECHNICIANS ARE THE BEST QUALIFIED to fix your vehicle right the first time! All of our technicians are MASTER CERTIFIED or overseen by a MASTER.
2. WE FOLLOW A DIAGNOSTIC PROCEDURE to avoid excessive charges and find the problem the first time! We also have some of the most advanced equipment in the Valley that the dealers may not even have.
3. EVIDENCE ABOUT YOUR VEHICLE'S PROBLEMS. We believe that it's not only our job to diagnose and repair your vehicle, but also to educate you on what we found so you fully understand what we did and why.
4. NO SURPRISE POLICY. We never do any work without your approval first.
5. ONE OF THE LONGEST WARRANTIES IN THE SACRAMENTO AREA. Our warranty on the repairs we do is 24 months or 24,000 miles on the parts and labor. That's at least 100% longer than most of our competitors. We also offer an extended 3yr/36k mile warranty on qualified repairs.
6. NATIONWIDE WARRANTY. 12 months or 12,000 miles when your outside of the Sacramento area.
7. SAME DAY SERVICE AVAILABLE on most services and repairs.
8. AUTHORIZED TO SERVICE YOUR NEW VEHICLE and still maintain your warranty.
9. FREE TOWING. Call for details.
10. EARLY/LATE DROP OFF/PICK UP. We know getting your vehicle to the shop can be a pain. For this reason, we can arrange for you to pick-up or drop-off your vehicle 24 hours a day. If transportation is an issue, we can make arrangements for a rental car for you with Enterprise.
