Sacramento Auto Repair

05oxaw

Unfortunately I have to write this post as I have tried to privately reach out to the company to help us, and I have not gotten a response. Our vehicle got stranded in Tahoe and we towed it to Sacramento after reading reviews on YELP and checking their website that advertised "full service auto repair specializing in Ford". Our experience has been far from what the reviews say. We were contacted and told we had a faulty fuel pump after our engine light was on. We are from Southern California and trusted the diagnosis given over the phone which they said required them to drop the tank to repair. We authorized the repair, believing the diagnosis was correct. Two weeks later we still didn't have our vehicle repaired and were now being told it was possibly the catalytic converter. We inquired if the misfire was gone after the repair of the fuel tank and were told the gas fume smell was gone but the misfire was now minor. We had no choice at that point but to pay to transport it back home after we had already paid $1900 in repairs and the vehicle was clearly not repaired or drivable. Upon delivery we immediately smelled the fuel and saw the white exhaust. Transporting a vehicle is not cheap so unfortunately, we were out that expense as well and no repaired vehicle. As soon as we had it with our trusted mechanic, he had a diagnosis the following day and repaired the fuel injector issue. We had our vehicle within a week and running smoothly. I reached out to the manager, Chris, to see if we could meet half way on the expense since they charged us for something that did not repair the vehicle, nor the initial issue. I have yet to hear back from Chris although he took my information and said he would call me back. This company does not diagnosis the issue correctly and is not responsive in a timely manner once they have their money. Unfortunately we had no other choice but to follow reviews when we chose them. I hope no other family has to go through an experience like this. This is not a reliable company and I hope this review helps anyone who may be in a bind and relies on reviews.

This place is great. They really stand behind their work. Alex is friendly and very helpful. I had a minor issue and without any question they said come back in and my issue was resolved. Refreshing that they did not try and avoid anything but helped me going above beyond expectations taking care of me. Very honest and truly care about their customers.

****CUSTOMERS FOR LIFE ***** SHOUT OUT TO ALEX AND THE CREW AT MADE IN AMERICA/MADE IN JAPAN FOR ALL THAT THEY DID TO FIX OUR F-150 KING RANCH AND FOR WORKING WITH THE INSURANCE COMPANY 🙌 😀 WISH I COULD GIVE 100 STARS .. YOU GUYS WENT ABOVE AND BEYOND. VERY TRUST WORTHY AND HONEST . SMITHCREW

****CUSTOMERS FOR LIFE ***** SHOUT OUT TO ALEX AND THE CREW AT MADE IN AMERICA/MADE IN JAPAN FOR ALL THAT THEY DID TO FIX OUR F-150 KING RANCH AND FOR WORKING WITH THE INSURANCE COMPANY 🙌 😀 WISH I COULD GIVE 100 STARS .. YOU GUYS WENT ABOVE AND BEYOND. VERY TRUST WORTHY AND HONEST . SMITHCREW

Easy and uncomplicated, great service, highly recommended this shop, with reasonable prices.

This facility needs to change its name to Made in America/Made in Japan 1996 and up. I have a Mitsubishi 3000GT, I was wanting to change my timing belt the gentleman who answered the phone said they can't work on it because it is a 94. Not sure what the difference is between two years since it is the exact same engine from 94 to 99. The gentleman came off as if they really just didn't want to work on my car.

Extremely happy with the service I received here. I highly recommend. The diagnostic detail is phenomenal. Customer service was outstanding.

Made In America is a rare jewel. Finding honest knowledgeable mechanics is a challenge these days. Look no further. I found their integrity and reliability to be impeccable. They do not try to sell you services you don’t need. Yet helpfully alert you as to future potential mechanical concerns. I really appreciate their No surprises mode of supporting their customers. I recommend you make time to become acquainted with service manager, Alex Chadburn, ASAP. While waiting for my car to be serviced, I talked with some of their long term customers, one who had been coming from El Dorado Hills for many years to have all of their cars serviced here. To me that says a lot! I know my car is in good hands with these guys, and that they are worthy of my trust. Thanks, guys!

This is the place you want to service your vehicle. Prompt, knowledgeable, patient, honest and kind. My 4Runner’s transmission blew on the way to Tahoe. The Bay Area independent garage that services it steered me to MIA/MIJ to assess and advise. They were amazing! If I lived in Sacramento this is the only place I’d ever take any vehicle I ever owned. Thanks Chris! Thanks Natalie!