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1

Avoid this shop as they engage in taking advantage of people (my sister using my vehicle) , failing to give accurate written quotes and changing quantities without notice, and end up charging +25% markup on dealership MSRP parts pricing. This shop failed to accurately communicate. Also to note the final bill was higher than the nearby dealership and included less services (no wheel alignment) and took a alot longer than originally estimated for the work.

Navjot, it's really the other way around. You did have an estimate, we had a long conversation with you about the estimate, and you authorized that estimate. Then when the work was done, you tried to work us over with ideocracies. Nothing was "added" to the estimate. Too long? You brought the car to us on 08/01, you authorized repairs 08/02, and you had the car picked up on 08/03. So your just making things up. The parts might have been a little higher (not confirmed) but our labor was $300 less! So the total estimate was actually very close to the dealer but ours came with a much longer warranty! It's unreasonable to expect us to match the lowest labor from one shop and the lowest part price from another shop. That just doesn't make any sense. Did you try to get the dealership to lower their labor match ours?

- Made in America-Made in Japan-Sacramento
5

Very good customer service, professional in every way

Thank you, Eddie. Good customer service is the key to good relationships.

- Made in America-Made in Japan-Sacramento
5

Always do a great job. Great customer service.

Thank you Tina!

- Made in America-Made in Japan-Sacramento
5

Doc and his team are awesome - would never take my cars anywhere else

Thank you, Jeff. You've trusted us with your vehicles for many , many years. We appreciate your confidence in us.

- Made in America-Made in Japan-Sacramento
5

Very satisfied with my experience very nice people very quick efficient and my AC works yay.

Thanks, Jonathon. We're happy that we got your car's AC blowing cold again for you!

- Made in America-Made in Japan-Sacramento
5

Incredible, honest work, that was transparent the entire time. I came across them by a chance internet search. They went above and beyond what was expected and were thousands of dollars cheaper than the estimate I was given by the down the street Subaru dealer. Exceptional work; I will take all my auto work here, and recommend highly to everyone needing an honest, transparent auto shop.

Thank you, Thomas for trusting your Subaru Forester services with us. We help you prioritize your vehicle needs and keep your Subaru reliable and on the road.

- Made in America-Made in Japan-Sacramento
2

$120 for an oil change. They are overpriced.

No, our standard oil change is not $120. We haven't serviced your vehicle in our shop, Dipen. So I'm not sure if you just called in and misunderstood a quote. Don't get me wrong, there are some $120 oil changes. Some vehicles take 7 qts of full synthetic oil like Euro and some trucks. Maybe you asked for a different service that included an oil change. Like an oil change with tire rotation and brake inspection. Anyway, we're sorry if there was any misunderstanding on the phone call but I assure you, this review is a misrepresentation of our shop.

- Made in America-Made in Japan-Sacramento
5

Thank you for 5 stars, Mitch. Your Acura MDX spark plugs should keep your engine running in top shape for a very long time.

- Made in America-Made in Japan-Sacramento
5

Thank you for trusting your Nissan Frontier Clutch with us. It's covered with our 3yr/36K mile warranty!

- Made in America-Made in Japan-Sacramento
5

Thank you for 5 stars, Robert.

- Made in America-Made in Japan-Sacramento
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